In trading, a stop-loss order is crucial for managing risk as it automatically closes a position when a certain price point is reached to prevent further losses. Brokers, acting as intermediaries, facilitate trades according to client instructions, including implementing stop-loss orders precisely as set by the trader. If a stop-loss order was not executed as expected on the Deriv platform, it could be due to several factors:
Market Conditions: In highly volatile markets, the price might gap beyond the stop-loss level before the order can be executed. This is often seen in fast-moving markets where prices change rapidly, surpassing the specified stop-loss level.
Order Type: Ensure that the stop-loss was set correctly. There are various stop orders, like ‘stop-limit’ or ‘stop-market.’ Each behaves differently, and the wrong type might not provide the protection anticipated.
Broker Policies: Review Deriv’s policy on stop losses. Some brokers might have specific conditions under which stop-loss orders are executed. For instance, they might be executed at the next available price after a significant market gap.
System Errors or Outages: Occasionally, technical issues can impact the execution of orders. If this was the case, contacting Deriv’s support team for further investigation would be necessary.
Account Settings and Permissions: Check whether there were any settings or permissions that affected the execution of your stop-loss.

To resolve or prevent future discrepancies, it is advisable to:
Regularly review trade confirmation reports and account statements.
Understand market conditions and how they might affect your trades.
Contact customer support promptly if there are any issues with order execution.
Consider using additional risk management tools like trailing stops if offered.

Understanding these factors helps traders better navigate and manage potential issues with trade execution.

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